Frequently asked questions
General questions
Top Mannequins take pride in the craftsmanship of our mannequins and figures. Not only do we focus on quality control, but provide our pieces at affordable prices.
By purchasing from us, you are accessing factory-direct pieces without any middle-man vendors. Top Mannequins is the provider to many renown brands and companies through this method.
Purchasing straight from the source ensures that you get the best value for your investment.
We accept bulk and large quantity orders. In fact, you are buying directly from the our factory so processing such an order is not a problem. Please reach out to us if you want to place a high-volume order to discuss further options.
Yes we take OEM and custom orders. Pieces are customizable, including a logo of your choice. A few customization options include material, paint color, paint type, and realism.
OEM orders can take between 60-90 days depending on your needs.
Minimum quantity is fixed at 20 pieces.
For more information, please contact us to discuss further options.
We do NOT rent out mannequins.
Upon placing your order, you should receive a confirmation email from us shortly. If you do not receive an email, please reach out to us.
We understand that picking out the perfect figure to stand out in your store may be a tough decision. Factors like sizing and fashion styles may hinder your decision. If you are unsure of which figure you need, please reach out to us and we will be more than happy to guide you in the right direction.
Shipping & Handling
Yes we offer expedited shipping. We can offer one or two day shipping.
There is a $29 handling charge per item for expedited shipping.
Orders must be placed BEFORE 3 P.M. Eastern Time in order to be processed for expedited shipping.
It takes less than 1 business day for your order to process.
If your order is placed before 3 PM Eastern Time, your order will be shipped out on the day of.
Depending on where you are located, the order will arrive in 2-5 business days.
We do NOT ship to P.O. addresses.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Packages are packed with protective elements.
Mannequins come packaged unassembled. Instructions of assembly are included with each model. Assembling is quite easy and should be able to be done in a few minutes.
Your tracking number will be emailed to you once your order has been shipped out.
Returns & exchanges
We do NOT accept returns unless your product has certain defects or the wrong product has been sent to you.
For more information, please read our official return & exchange policy here.
Unanswered questions? Reach out to us.